Our Service Centre isn’t a traditional call centre – the person who takes the call is an engineer trained in the Public Safety environment. They will diagnose, and if possible, fix the fault online. If this is not possible one of our field force engineers will be dispatched, along with the right spares and equipment. We aim to fix the fault in a single visit.
Our FITAS accredited and security cleared teams, have successfully delivered radio communications and thousands of MDT’s into a wide variety of emergency services vehicles. As part of large-scale field service solutions on behalf of London Ambulance Service, Fire and Rescue Services and from partnership working under the FiReLink contract, delivering maintenance to all UK FRS radio communications. Our teams are also trained to IMI industry standard for design and installation work with electric and hybrid vehicles.
Our years of experience servicing a broad spectrum of industries has instilled us with reassuring confidence in technology support and response, but it doesn’t take experience to realise it’s better to prevent mission critical systems failing. Our level of insight, monitoring and planned maintenance makes us the assured, reliable choice in maintenance.
Field Installation Services
We provide end to end delivery of safety critical and business communication systems to the Police, Fire and Ambulance marketplace, in the Control Room, in the Data Centre, on the desktop, at stations and in the fleet.
ICT is an integral component of service delivery in the Police, Fire, and Ambulance sectors, where staff need to constantly access all the information that they require – local, national and international, in a fast and efficient manner, no matter where they are, the time of day or the day of the week.
In-depth knowledge combined with decades of implementation experience enables us to quickly develop an extensive understanding of your current working environment, capabilities and aspirations. Our essential needs analysis has established our ability to design and install solutions across the entire ICT spectrum and safety critical systems.