ICT Managed Service

A comprehensive and flexible catalogue of ICT managed services for Public Sector organisations and the Emergency Services

At Telent we design, deliver, support and operate a wide range of solutions for the emergency services that include control rooms vehicle connectivity & ESN services, mobile data terminals, station end alerting, unified communications, cloud-based services and a wide range of ICT managed services. This is supported by 24x7 service centres and nationwide professional services capability. In summary we can help with any information technology or communications technology requirement emergency service and public safety organisations have.

Mission critical technology solutions

Providing over 130 service catalogue items in its ICT Managed Service offering

Benefits of using Managed ICT Services

Many organisations are exploring the benefits of moving to managed ICT services. Some regional and county fire and police services have already procured managed ICT services either for specific functions or for their entire technology estate.

Financial

Whether it is financial predictability or a shrinking budget, managed ICT services offer an attractive approach in Blue Light services with regular financial reporting and measurement. Telent offers efficiency and value for money reviews as part of its ongoing appraisal process with its emergency services customers to ensure that it is constantly providing the best service at the best price, and meeting client needs as they evolve.

Expertise

The emergency services have specific challenges and needs so it is important to select an ICT partner that specialises in this sector. Telent provides engineers with knowledge in a breadth of specialist technologies and business analysis skills, that are security cleared and have extensive experience working with the emergency services sector. This ensures both relevant ICT expertise and a ‘cultural-fit’ with the Blue Light sector.

Flexibility

Using managed services means that customers can reasonably expect changes in practice or technology to be accommodated quickly, efficiently, with minimal cost and disruption. Telent undertakes continual benchmarking, ensuring continual service improvement and value for money - services going above and beyond customer expectations.

Partnership

Telent provides local working for emergency services, ensuring that there are always staff on site to assist with any problem as it arises. Telent holds regular meetings with its customers to share best practice, innovation and technology updates and ensure ICT strategy and delivery alignment with client needs.

Futureproofing

The ‘future-proofing’ of equipment and systems can be provided cost effectively by managed service offerings, and it is within both parties’ interests to use up-to-date services as opposed to persistently maintaining and overlaying legacy systems. Telent facilitate quarterly innovation sessions with managed service clients, ensuring they are kept abreast of the latest developments in technology that may be of benefit to them.

Telent head toward 25 years of providing managed ICT services to Merseyside Fire and Rescue Authority

Having successfully worked with Telent since 2001, MFRA knows the difference that having the backing of a trusted partner can make to Information Communication Technology (ICT) services.

Transforming technology to save lives for East Sussex Fire & Rescue Service

Having worked together since 2016 and recently signing a three-year contract extension for 2023-2026, Telent has enhanced ESFRS’ ICT infrastructure and delivered the expertise to boost the fire service’s efficiency and effectiveness.

Solutions from Telent

A flexible catalogue of services for all ICT requirements, provided by specialist service teams dedicated to the blue light sector and designed to complement or supplement inhouse ICT functions. Available as a single service package through to an entire digital transformation project or the management of an organisation’s complete ICT estate.

Control Rooms

Complete range of technology and services for emergency control rooms, including recommending, procuring, integrating and managing a range of systems and software applications.

Cloud Data Centres

UK hosted and supported, private cloud virtual data centre solutions for networking, compute and storage with PSN accreditation.

Networks

UK hosted and supported, private cloud virtual data centre solutions for networking, compute and storage with PSN accreditation.

IT Security Management

Complimented by Cyber Security Services, spanning governance, risk and compliance (GRC), security assessment and IT security solutions.

Station End & Resource Alerting

Systems that mobilise fire stations, alerting retained firefighters to respond to an incident and RNLI lifeboat crew to mobilise for a launch.

Vehicle Connectivity Services

Fitting radios, data terminals and gateway routers into vehicles for all emergency services. This includes experience with the latest electric-powered vehicles and upgrades for ESN.

Fireground Radio

A digital radio solution developed in conjunction with UK Fire & Rescue Services to improve audio quality, ease of use and operation range. This ensures better communication for firefighters during incidents, making their operations safer and more efficient.

Private Radio & Microwave Systems

The design, installation and support across a range of dedicated radio systems for specific user groups.

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