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Control Rooms

Bespoke solutions to modernise your control room

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Complete range of technology and services for emergency control rooms. Routinely responding to thousands of 999 calls daily, our services provide a dedicated, high standard, fast response service to meet the safety needs of the public.

To technically support the emergency services in the most effective, streamlined way possible, we design, build and install integrated Command and Control information and communication systems. These systems are at the heart of their operations, dependant on multi-channel data communications networks, data-storage and innovative high level IT applications, enabling reliable command and control functionality across large scale operations.

A bespoke solution

Telent will undertake a customer survey to ensure that each control room is correctly specified.

Proven delivery and decreased risk

Telent’s experience in control room software means it can provide a ‘right first time’ installation.

Cost effective

Access to commercial off-the-shelf software provides customers with innovative, yet proven technology whilst delivering value for money, plus cloud based software supports resilience and can be easily scaled depending on customer requirements.

Vender agnostic

Telent’s Control Room Service allows customers to choose the best solution that meets its needs in accordance with the recommendations outlined in Telent’s survey.

Partnership

Telent works with its customers to develop long-term technology roadmaps. This means that Blue Light organisations can ensure they are utilising best practice and minimising costs wherever possible.

Easy to deal with

Telent will manage all interactions with third party equipment providers to make the process seamless.

Transforming dispatch

Allowing dispatchers to access Big Data will improve the efficiency of incident response. This will allow collaboration between the public, control centre dispatchers and field force operatives.

Highly trained engineers

All Telent installers are fully audited and regularly trained on the latest technologies. This means emergency services can concentrate on protecting the public, while Telent provides their control room communications infrastructure.

Telent provides customers with access to a range of commercial off-the-shelf solutions that can be selected from and then integrated to form a single complementary solution.

Telephony/ Automatic Call Distribution (ACD) - Communicate with incident stakeholders using IP technology, which is designed for redundancy on different levels, has low latency coupled with end-to-end encryption for voice and data.

Contact Management System (CMS) - Log incidents and report crimes in accordance with the National Standard of Incident Recording and the National Standard of Crime Recording rules.

Computer-aided dispatch (CAD) including Geographic Information Systems (GIS) - Record the location of incidents and assess the proximity of potential responders. Dispatch of the nearest available resource type to the right location in the most efficient way possible.

Integrated Communications Control System (ICCS) - Emergency call handling, radio dispatch via TETRA or ESN, resource management, access control and video monitoring into a single user interface.

Mobile Data System (MDS) - Sends mobilisation information from CAD to a Mobile Data Terminal (MDT) in the vehicle via TETRA, ESN or Mobile Network.

Records Management System (RMS) - Stores historical data and media that is used during incident management in determining the most appropriate response. Also used for shaping future response strategies.

North West Fire Control

As part of a wider community initiative in cost reduction and services improvement, we were required to provide a mobilising solution for Greater Manchester, Cheshire, Cumbria and Lancashire Fire and Rescue Services. The contract, which commenced 2012, requires us to supply, install, commission and provide on-going support of a new Command and Control System with Intergraph’s mobilising and Frequentis’ ICCS technologies.

Metropolitan Police Service

This is a supply, installation and support delivery of the Integrated Communication Control System (ICCS) at the three Metropolitan Police Service control rooms. This project includes approximately 500 working positions and 500 CCI ports across three locations. Using our highly effective Automated Personnel Location System (APLS), we have enabled the mapping of field operative’s locations to the centralised Command and Control system. The system supports some 35,000 officers.

Tyne & Wear Fire and Rescue Service and Northumberland Fire and Rescue Service

Delivering a service across a 10 year period, we are the prime contractor for supply, installation, commissioning and ongoing support for an end-to-end Command and Control system, including Intergraph mobilising system and Frequentis’ ICCS technology. Our responsibilities include all aspects of the joint mobilising system including Station End equipment, mobile data solutions and managed control room services.

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