Improve customer experience and operational performance by consolidating communications for fire, security, building management and digital intelligence systems through innovation using a single, operator-friendly user interface that enables operators to efficiently manage stations during both normal operations and disruption.
MICA enhances operator effectiveness by ensuring all alerts, incidents and communications are automatically brought to their attention through a single screen. MICA can be integrated with existing and new technology, giving operators the capability to control and combine functions from multiple systems including video surveillance, public address and help points with the added benefit of smart cameras and IoT sensors to detect near real-time safety, trespass, security, environmental and operational incidents, creating a seamless transfer of automated AI generated alerts for better human outcomes.
See how MICA integrates multiple systems to one command & control platform
Telent carry out proactive monitoring of all network connected equipment, best practice preventative maintenance and reactive maintenance across the station’s assets, keeping systems running for the 56 million passengers who pass through London Bridge each year. MICA provides the Station Management Team with a “command and control system” to support the station’s operations, integrated with the EACS, CCTV, SDN and PA/VA systems.
The introduction of AI by Telent and its insights partner, Purple Transform, has improved safety for passengers and staff, increasing security at the UK’s borders and enhancing station and train performance. We have achieved this by reducing trespass incidents and operator response times, reducing service interruptions and enabling services to be restored faster. Software analytics have been fully integrated into existing video surveillance (CCTV) and MICA systems, removing the need for costly, lengthy and disruptive system and equipment upgrades.