Our Management Integration and Control of Assets (MICA) system alongside SolarWinds and Telent’s proprietary Arbitex software, provide continual monitoring enabling us to meet strict SLAs and keep systems running for the 56 million passengers who pass through London Bridge each year.
Our dedicated delivery team based at London Bridge use our software solutions and industry expertise to enable us to meet and exceed strict contracted SLAs. We maintain 7000+ assets across systems comprising:
Acting as maintainer, we designed, developed, deployed and maintained various SISS assets introducing MICA to manage asset failures.
Telent has exceeded SLA targets consistently since the inception of the contract. Our collaborative approach and proven track record working at these key stations has made us a long-term partner of choice for Network Rail. Our teams have worked round the clock with stakeholders to ensure this key station’s critical assets are maintained. For example, Telent used its internal specialist PAVA experts to improve the audibility of the system in specific areas of the station after the completion of the London Bridge Station redevelopment project and the start of the maintenance agreement. This resulted in reduced complaints from residents local to the station and clearer announcements, maintaining compliance of PAVA system.
Providing ongoing assurance of asset performance, proactive maintenance support, rapid response and collaboration with Network Rail and station stakeholders.
A suite of reports aligned to contract deliverables are presented quarterly to Network Rail to provide a full overview of Telent performance.
Where assets installed may become obsolete, Telent provides a full risk analysis of the impact and specialises in providing solutions to mitigate the risk by use of alternative assets available in the market or a different technical solution.
Manages the lifecycle of faults, from initial logging through to successful resolution, guiding the customer through queries and providing them with updates. The centre coordinates field engineers to ensure 24/7 onsite support and consistent KPI adherence. They also manage fault escalations, handle subcontractor management, and facilitate the ordering of spares.
Used extensively across London Underground (LU) and by Network Rail (NR) for the busiest stations across the UK. Complemented by our experienced consultation, installation, maintenance and support services, MICA’s intuitive features make key operational tasks easier for staff, simplifying operations of multiple systems through one simple interface.
Enables automatic remote checking of CCTV images without the need for any manual intervention until an issue is picked up by the numerous algorithms Arbitex uses to check for any changes to the image being displayed or an image not being present. Provides a much quicker identification of issues than the typical labour-intensive manual checking of the images or reliance on station staff reporting the issues. Arbitex is being utilised on various London Underground, Network Rail and TOC contracts enabling a more efficient and productive maintenance regime.
Remotely monitors any IP asset to check for various stages of status and with certain assets can report back on things like HDD performance, CPU temperature and other critical measurements. Enables pre-emptive maintenance to stop faults occurring as the issue can be spotted before it becomes a failure and therefore minimises business and operation impact. Telent utilise Solarwinds on various London Underground, Network Rail and Rail Operator contracts.