Telent has signed a new long-term contract with Merseyside Fire and Rescue Authority (MFRA), extending a 25-year relationship that has become a benchmark for trusted, embedded ICT service delivery in the UK emergency services sector.
The new contract, which began on 1st March 2026, will run for an initial five-year period with an option to extend by two years. It covers the full scope of ICT managed services, including End User Services, Networks, Command and Control Systems, Compute and Cloud Services underpinned by a robust security-focused architecture across MFRA’s offices, stations, control room and frontline vehicles. Service Level Agreements have been enhanced with new Key Performance Indicators to ensure Telent’s ICT Services meet MFRA’s evolving ICT needs.
The agreement will also see Telent support MFRA’s future ICT strategy and project requirements, building on a long track record of innovation. This includes Telent’s role in the delivery of key MFRA business change projects, such as a state-of-the-art operational training centre, as well as command and control systems and voice communications infrastructure upgrades.
Telent’s ICT Service Desk, staffed by Telent personnel and based within an MFRA building, remains a central feature of the contract supporting the ITIL-based delivery. Originally created to serve MFRA alone, the team now provides a cost-effective shared service also supporting East Sussex Fire and Rescue Service, as well as providing internal ICT support for Telent nationally – a testament to its quality and capability.
This long-term partnership is built on trust, shared purpose, and delivery without disruption. We know what it takes to serve blue-light ICT Services, and we’re proud to continue supporting MFRA with reliable, secure and future-ready services. Telent remain focused on providing the technology backbone and services that let frontline teams focus on fire prevention and saving lives.
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Telent has been a valued partner for more than two decades, and their team has become a trusted extension of ours. This contract award reflects the strength of that relationship following a competitive tender process. It provides the continuity we rely on, with the flexibility to evolve as our operational needs change. Their understanding of our environment and the demands we face remains critical to how we protect communities and respond when it matters most.
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While this is a technology partnership, the impact is ultimately on public safety. The services Telent provides underpin vital fire response as well as prevention activity, helping to ensure that fire crews can respond quickly and the public stays protected.
This contract demonstrates the strength of our long standing partnership with Merseyside Fire and Rescue Authority, built on 25 years of trust and collaboration. We remain committed to delivering ICT services that enable MFRA to focus on protecting lives and supporting vital fire prevention work.
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The new agreement underscores Telent’s leadership in mission-critical ICT, ahead of the BAPCO Annual Event in March 2026, where the latest public safety technology will be showcased to the UK’s emergency services.
ICT Managed Service
Resilient, secure and cost effective managed services for mission critical organisations
Resilient, secure and cost effective managed services for mission critical organisations