Technology Transformation

There are approximately 41,000 emergency services vehicles across the UK’s police, fire, ambulance, and Coastguard services. With major programmes like the Ambulance Radio Programme (ARP) already underway, the move to future services promises faster critical communications, enhanced data capacity, and reduced operating costs.

Partnering for Success

A successful fleet transition demands collaboration with certified partners who have proven expertise in the emergency services sector. For large-scale deployments, the key differentiators are:

• Robust audit trail and quality assurance
• Advanced management and reporting tools
• A repeatable, consistent process for delivery

Comprehensive Vehicle Services

Telent offers a full suite of vehicle services, including:

• Pre-transition fleet surveys
• Collaborative vehicle installation design
• Installation of voice comms and mobile data terminals
• Safe decommissioning and disposal of legacy devices
• Ongoing servicing and maintenance of equipment
• Logistics handling and inventory management for new devices

All services are delivered by security-cleared, FITAS-approved engineers, with additional accreditation from the Institute of the Motor Industry (IMI) for work on hybrid and electric vehicles.

Smart application for fleet deployment

To give fleet managers real-time management and reporting information, Telent has implemented a bespoke workflow solution. Using video, the smartphone application provides, evidence of field services activity, fault reporting and workflow management to ensure consistent quality.

Over 300,000 frontline personnel rely on handheld devices to stay connected, informed, and safe. Telent is proud to play a leading role in ensuring these critical communications tools are ready for the future.

End-to-End Support for Handheld Devices

Telent provides comprehensive support for handheld devices used by emergency services, covering everything from procurement and configuration to deployment and operational management. Our proven track record includes the successful transition of over 20,000 devices across ten NHS Ambulance Trusts, ensuring minimal disruption and maximum readiness for frontline teams.

Deployment of Devices

Beginning in September 2025, Telent will deploy more than 16,500 Sepura SCL3 hand-portable devices across NHS Ambulance Trusts. These devices are designed to meet the rigorous demands of emergency response environments, offering secure, high-performance connectivity that supports voice, data, and location services.

Integrated Mobilisation Communications

Our handheld device services are part of a broader mobilisation communications upgrade that includes control room enhancements, in-vehicle technology, and station-end systems. By delivering compatible solutions across all touchpoints, Telent helps emergency services achieve seamless, secure, and future-proof communications

As digital transformation continues across the UKorganisations must modernise their IT infrastructure to meet new operational demands. Telent is uniquely positioned to support this transformation with deep expertise in network design, deployment, and cyber-secure connectivity.

• LAN, WAN, SD WAN, Wi-Fi, and radio networks: Planning, design, deployment, and support, backed by vendor certifications
• Cyber and IT security services: Including upgrades to meet Code of Connection requirements and secure-by-design principles
• Next-generation networking: Integrating Wi-Fi, 5G Private Networks, SD-WAN, AI, and cloud technologies to deliver ubiquitous connectivity

These capabilities are not just technical, they are strategic enablers , ensuring emergency services can operate with resilience, speed, and security.

Emergency services are increasingly targeted by sophisticated cyber threats. As these organisations modernise their communications and IT systems, cyber security becomes a cornerstone of operational resilience and public safety. The post-pandemic environment has intensified cyber threats, with emergency services facing:

• Rising attack volumes, especially targeting operational technology (OT)
• Low confidence in detection and recovery, particularly against ransomware
• Talent shortages in cyber security roles
• Complex regulatory benchmarks and decision-making pressure

Telent, in partnership with Cyro Cyber, delivers tailored cyber security services for emergency services, backed by over 30 years of experience in mission-critical infrastructure.

Telent provides access to a wide range of commercial off-the-shelf systems, which are procured, integrated, deployed, and managed to deliver complete control room solutions. These systems are tailored to meet the unique needs of each emergency service organisation, ensuring seamless communication between control room operators and personnel in the field.

Whether transitioning from legacy TETRA systems or adopting cloud-based Command & Control (C&C) and Integrated Communication Control Systems (ICCS), Telent offers flexible support models. These include on-site services for both cloud-hosted platforms and physical operator positions, ensuring high availability and minimal disruption during the ESN rollout.

Operational Readiness and Transition Management

With over 200 control rooms and more than 300,000 handheld devices deployed across the UK, Telent’s UK-wide field force is equipped to deliver readiness assessments, implementation planning, and support for future technology upgrades. These services help emergency service organisations prepare for upcoming technology transitions while freeing up internal IT teams to focus on core operations.

Support Tiers and Service Management

Telent offers tiered support packages covering everything from workstation hardware to full network and firewall management. These packages include 24/7 service desk access, remote diagnostics, preventative maintenance, and software patching. This structured approach ensures that control rooms maintain high availability and performance during critical technology transitions.

Station end systems play a vital role in the mobilisation of emergency responders, ensuring timely and reliable communication between control rooms and frontline teams. Telent offers a proven upgrade path that enhances resilience, security, and operational continuity. Telent’s end-to-end solution is rapidly deployable, easily procured via Crown Commercial Service (CCS) frameworks, and scalable across multiple services.

PSTN Replacement & Dual Bearer Resilience

Traditional PSTN lines, often used as secondary bearers in station end systems, will be switched off by the end of 2027. Telent addresses this challenge with a dual SIM router solution that replaces legacy Paknet and PSTN bearers. This router combines high-performance connectivity with advanced security features, ensuring systems are future-proof.