The true costs of camera failure
With large camera estates it’s not always easy to identify image deterioration or camera failures and this can cause delays in the reporting of those issues. In 2014, Telent’s Director of Asset Management, Reg Cook, commissioned a detailed study of CCTV maintenance across three working facilities with large camera populations in partnership with a major customer. The research uncovered that;
- Only 8% of camera faults were reported within 24 hours (usually operationally critical cameras)
- The average time for a camera defect to be reported was 19 days
- 90% of camera faults were reported in a period between 3 days and 3 months of the actual failure
Cameras are critical, operational and security assets that typically demand a rapid fix time of 4 hours. Any delay in fault reporting reduces integrity and availability, all critical in today’s heightened security environment. On-site maintenance uses time and resources; rushing to fix a camera that has been off-line for several days is expensive so our planned, proactive approach to maintenance provides increased value for money. Maintenance costs can be reduced if the cause of a failure is known before an engineer attends site, saving both engineer visits and management time.