Comprehensive IT Solutions for Emergency Services
ICT Managed Service
A catalogue of flexible services for all ICT requirements, provided by specialist service teams. From a single service package to an entire digital transformation project for an organisation’s ICT estate.
Control Room
A complete range of technology and support services for emergency control rooms, including recommending, procuring, integrating and managing a range of systems and software applications.
Ambulance Radio Programme
As part of the NHS Ambulance Radio Programme, Telent are upgrading the mobile communications devices in ambulances for all NHS Ambulance Trusts across England and Wales.
Cyber Security
A suite of services that ensure your organisation is protected against cyber-attacks, spanning governance, risk and compliance (GRC), security assessment and IT security solutions.
Lifeboat Mobilisation
Supporting the paging system that alerts RNLI lifeboat crews to mobilise for a launch and the station end systems for more than half the fire and rescue services across the UK and Ireland.
HM Coastguard
Telent are delivering a next-generation mission critical network for the Maritime and Coastguard Agency connecting 165 remote radio stations, supporting HM Coastguard to protect lives at sea.
Vehicle Connectivity
Telent install and support voice and data communication solutions in emergency service vehicles, covering both current technology and preparing for the transition to the ESN.
Smart Buildings
Telent’s Smart Buildings solution uses IoT technology to monitor facilities, optimise space usage, and enhance operational efficiency across emergency service facilities like police stations, fire stations, and ambulance hubs
IT Networks
The expertise, experience and vendor certifications to provide network planning, design, deployment and support for LAN, WAN & Wi-Fi networks for the emergency services.
Hand Held Devices
Telent supports the deployment and maintenance of mission-critical handheld devices for emergency services, ensuring secure, resilient communication and seamless integration with control rooms and vehicle systems.
Station End & Mobilisation
Telent provide and support station end, mobilisation and mobile data terminal (MDT) solutions for more than half of fire and rescue services across the UK and Ireland.
Technology Transformation
A comprehensive range of services for auditing and planning to support organisations prepare for major technology transformation.
Why Emergency Services Trust Telent
Provern Understanding of Emergency Services
With more than 20 years of experience supporting emergency service organisations, we understand the operational, safety and resilience requirements that underpin critical frontline services.
Expertise Across Legacy and Modern Technologies
From established infrastructure to emerging digital solutions, we help organisations modernise at their own pace while maintaining operational continuity, security and performance.
Flexible Services Built Around Your Needs
Our specialist teams provide scalable managed ICT services that complement in-house capabilities, improve efficiency and deliver long-term value across the organisation.
Security-Cleared National Support
Our nationwide network of NPPV Level 3 SC-cleared engineers provides secure, round-the-clock support, helping emergency services maintain resilient and reliable operations.
Merseyside Fire and Rescue Authority
Since 2001, Telent provide mission critical Managed ICT Services to Merseyside Fire and Rescue Authority covering a comprehensive range of Information Technology Infrastructure Library (ITIL) defined ICT services.
East Sussex Fire & Rescue Service
ESFRS identified their SSRI process needed upgrading to meet aspects of the Grenfell Tower incident recommendations and to modernise the technology in use, and reached out to their ICT managed service provider and trusted partner since 2016, Telent, to help them kickstart the process.
Ambulance Radio Programme
Telent has been awarded a major contract to upgrade the mobile communications devices in all 11 NHS Ambulance Trusts across England & Wales. The ARP Mobile Data & Vehicle Solution (MDVS) Programme provides resilient mobile data communication suitable for Ambulances, Rapid Response and other emergency vehicles.
Avon Fire & Rescue Services
To upgrade its station end solution in preparation for ESN transition, Avon FRS employed the services of Telent to deliver a cost-effective solution to upgrade the operating system in the fire coder and implement a new solution for its secondary bearer.
North Wales Fire & Rescue
Working directly with North Wales Fire and Rescue Service on its existing seven-year-contract, Telent has been supporting and maintaining its mobilisation solution across the 44 fire stations in North Wales.
Telent has been a valued partner for more than two decades, and their team has become a trusted extension of ours. Their understanding of our environment and the demands we face remains critical to how we protect communities and respond when it matters most.
Our technology systems are central to how we serve and protect our communities. Continuing our partnership with Telent gives us the confidence that our digital infrastructure will remain secure, reliable and fit for the future, supporting our firefighters and staff in delivering the best possible service for the communities of East Sussex.
The NHS is facing many pressures and we are constantly trying to improve both patient care and the services provided for NHS trusts. Telent has been integral to this mission and has supported our journey to complete major ambulance upgrades across a number of key NHS trusts.
We are delighted with our collaboration with Telent to upgrade and replace our legacy technology for our mission-critical station end communications in readiness for the transition to ESN. Working with Telent has provided us with the complete confidence that our firefighters have access to unfailing and continuous communications to effectively and diligently undertake their daily duties.
