Support Services

Comprehensive technical, operational and field engineering services to compliment and support network operators in-house teams

Service Desk & NOC

24x7x365 operational centres providing a flexible range service options for Service Desk (dealing with calls from customers) and Network Operations Centre for monitoring equipment and network performance.

Field Installation Services

We provide end delivery of field based networks, onsite technical installation and commissioning services in both exchange environments and street side. We also provide any associated infrastructure and power required by the project and, of course, we meet all reporting and governance requirements. Health and Safety underpins everything that we do.

Planned Maintenance

Ensuring that systems new and old continue to deliver consistently superior function, not only reduces the risk of system failure – crucially important to Service Providers – it also reduces the general running costs and expense of unforeseen asset replacement.

Reactive Field Maintenance

The telecoms industry relies on its ability to provide a consistent, unbroken service. This requires the quick implementation of appropriate responses should a fault occur. Our technical engineers provide a highly skilled 24/7/365 service that safeguards the reputations of some of the world’s largest Service Providers.

Laboratory Services

World-Class multi-vendor hardware portfolio stretching across numerous technologies for proof of concept, type approval and traffic simulation capability including 100km fibre spools.

Logistics

Fundamental to the holistic success of our organisation and at the core of our customer service, our intelligent logistics solution is second to none. It is this that holds everything together. Logistics is central to our entire operations and at a standard that gives us a distinct advantage over our competitors.

Staging

Business continuity for Operators and Vendors relies on consistent quality of installations. Our Staging and Testing services provide a crucial link in their operations- maximising success rates at final installation stage- accurately and rigorously pre-testing component connections and configurations.

Decommissioning

The ability to provide a full service solution requires a complete understanding of the full lifecycle of an asset. Our long-standing expertise in both the implementation of networks and the on-going maintenance of these systems has led to the need for our now well-established credentials in delivering a specialist decommissioning service.

Obsolescence Management

Introducing new assets, systems and software due to obsolescence can be costly and often introduces operational and performance risks. But if something is working perfectly well, why replace it when its life can continue beyond the original manufacturers’ available support, delivering significant financial improvements to our customers.


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