Telent strengthens 15-year partnership with Northern Trains Limited through new critical maintenance work
Telent, a leading critical infrastructure technology provider, has been awarded a major three-year term contract to deliver specialist support and maintenance services to Northern Trains Limited’s (NTL) extensive station network.
Under the new agreement, Telent will be responsible for maintaining over 12,000 critical Station Information and Security Systems (SISS) assets, including CCTV, Customer Information Screens (CIS), Public Address (PA) and Passenger Help Points (PHP). These systems play a vital role in protecting, informing and enhancing the passenger journey, meaning they must be managed and maintained to the highest standard.
The scope of services includes both reactive and planned maintenance, as well as ad-hoc CCTV footage retrieval and intruder alarm support. Telent’s approach, underpinned by its ISO 55001:2014-certified Asset Management System, ensures high standards of compliance, performance and reliability across the network.
With more than 500 stations, Northern, which operates as part of the Department for Transport (DfT), is the second largest train operator in the UK, serving millions of passengers across the North of England. The contract marks a significant milestone in the 15-year partnership between Northern Trains Limited and Telent.
We’re incredibly proud to continue our long-standing relationship with Northern Trains Limited. This contract, originally awarded in 2010, reflects the trust Northern Trains Limited places in our ability to deliver essential services that support their operational excellence and customer satisfaction
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Telent’s expertise and dedication have been vital in enhancing passenger communications and safety across our stations. We are confident that this partnership will continue to support our mission to ensure the continued provision of critical passenger rail services across the North of England
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