Vehicle Connectivity

Installing and supporting communication devices, data terminals and gateway routers in emergency service vehicles, including electric powered vehicles and upgrades for ESN

Public Safety organisations rely on instant and accurate information. Both theirs and the public’s safety depends upon it. The routing, receiving and display of data between central dispatch office systems directly to operational vehicles allows crews to respond quickly and appropriately. Accurate location, quickest route, nature and risks of incident and what to anticipate when arriving on-scene is instantly transmitted and displayed along with mapping information relevant to the tasks and actions to be performed by specific emergency vehicles.

Fire and Rescue Services throughout the UK and Ireland have trusted telent to implement and maintain secure systems for Mobile Data Terminals (MDTs) in operational vehicles for over 15 years.

We have successfully delivered radio communications and deployed thousands of MDT’s into a wide variety of vehicles. As part of large-scale field service solutions on behalf of London Ambulance Service, Fire and Rescue Services and from partnership working under the FiReLink contract, delivering maintenance to all UK FRS radio communications. The scale of our involvement has significant impact on both the employees within the emergency services and the public for whom they serve.

Technical Capabilities

  • ESN Transition Services - read our blog
  • Integration into current mobilising systems
  • Maintenance
  • Mobile data software and support
  • Options for fully or partially managed service
  • Supply and installation of mobile data hardware
  • Supply of supporting infrastructure
  • Training and operating instructions

Customer References

Ambulance Radio Programme

Telent has been awarded a major contract to upgrade the mobile communications devices in 5,000 ambulances across all 11 NHS Ambulance Trusts in England. The contract, which is managed by the NHS Ambulance Radio Programme (ARP), will allow for a more effective and reliable mobilisation communications platform, improving the ability to meet challenging response times for frontline ambulance clinicians during emergencies.

Replacing the existing hardware solution with new and improved future proofed solutions, Telent and ARP will deliver the Mobile Data Vehicle Solution (MDVS) programme. Providing a new Mobile Data Terminal (MDT) solution for ambulance vehicles, Telent will install and support smart vehicle routers and specially programmed and ruggedized Windows tablets. This solution will enable the in-vehicle communication and capability needed for the National Mobilisation Application (NMA), a standard platform for control rooms to communicate with ambulances.

London Ambulance Service

The London Ambulance Service chose telent to deliver a five-year contract for the design, installation and 24/7/365 day managed support of Mobile Data Terminals across the entire fleet of up to 900 vehicles, based on our extensive experience of large-scale field service solutions.

The key objective of the contract is to increase vehicle-on-road-times.

We have been achieving this by co-coordinating our strategic programme of Planned Maintenance Inspections (PMIs), with Vehicle Maintenance schedules and station incidents, delivered by our mobile technicians.

Our PMI programme includes regular inspection and replacement of CMOS batteries, MDT battery packs and other consumables, along with cabling and systems inspections. The reduction in recurring faults has significantly improved vehicle-on-road statistics.


We were selected by Airwave to deliver all services under the national FiReLink contract, to provide installation and maintenance of secure radio communications and Mobile Data Terminals (MDT) to every operational fire vehicle in the UK- a total of around 8000 appliances and fast response units.

We created design documents for every class of vehicle before undertaking the project management of distributing thousands of TETRA radios and MDTs, installing the equipment and managing the logistics of booking vehicles and crews off road without disrupting services. In accordance with Airwave guidelines, we designed the tests and approved the installation.

Following successful completion of the installation phase, we now provide a fully managed support service delivering a 24 hour fix SLA nationally.

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