ICT Managed Service

Whether it is financial predictability or a shrinking budget, managed ICT services offer an attractive approach in Blue Light services with regular financial reporting and measurement. Telent offers efficiency and value for money reviews as part of its ongoing appraisal process with its emergency services customers to ensure that it is constantly providing the best service at the best price, and meeting client needs as they evolve.

The emergency services have specific challenges and needs so it is important to select an ICT partner that specialises in this sector. Telent provides engineers with knowledge in a breadth of specialist technologies and business analysis skills, that are security cleared and have extensive experience working with the emergency services sector. This ensures both relevant ICT expertise and a ‘cultural-fit’ with the Blue Light sector.

Using managed services means that customers can reasonably expect changes in practice or technology to be accommodated quickly, efficiently, with minimal cost and disruption. Telent undertakes continual benchmarking, ensuring continual service improvement and value for money - services going above and beyond customer expectations.

Telent provides local working for emergency services, ensuring that there are always staff on site to assist with any problem as it arises. Telent holds regular meetings with its customers to share best practice, innovation and technology updates and ensure ICT strategy and delivery alignment with client needs.

The ‘future-proofing’ of equipment and systems can be provided cost effectively by managed service offerings, and it is within both parties’ interests to use up-to-date services as opposed to persistently maintaining and overlaying legacy systems. Telent facilitate quarterly innovation sessions with managed service clients, ensuring they are kept abreast of the latest developments in technology that may be of benefit to them.