Supporting ESFRS with its move from a dedicated control room in Haywards Heath to the joint control room with Surrey and West Sussex Fire Services located in Surrey, Telent also conducted the secure de-commissioning of its legacy control room.
One key area of focus was the automation of paper-based processes relating to site specific risk information. A best-of-breed, configurable solution, built on one common platform utilising Microsoft’s Dynamics 365 Customer Relationship Management (CRM) software, is being implemented as three modules. The first is for site-specific risk information with information available to the crews on their Mobile Data Terminal (MDT) when attending incidents. The two other modules manage fire inspections at business premises and undertaking home safety visits, with information directly entered by firefighters using tablet devices.