Support Services, Network Operations Centre and Service Desk

Telent have 24x7x365 operational centres and can provide a range of different support options from Service Desk dealing with calls from users and providing second line, third line or fourth line technical support, through to a Network Operations Centre for monitoring equipment and network performance. Options include taking all service calls, providing cover out of hours, running a call out escalation service and providing monitoring and reporting capability. This range of support options is available across the diverse portfolio of technology solutions that Telent provides – a single LAN, an emergency service control room or a UK wide network that underpins a mission critical service.

Support services are complimented by field maintenance activities with Telent providing options for both planned and reactivate maintenance. These are delivered by a nationwide field engineering force, supported from over 40 operation locations including UK wide spares and logistics capability, all backed by defined Service Level Agreements. Through our service management systems, we will provide the right skill, right parts, right place, at the right time to ensure the IT, network and technology infrastructures are maintained to agreed service levels.

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