Support Services, Network Operations Centre and Service Desk

Telent have 24x7x365 operational centres and can provide a range of different support options from Service Desk dealing with calls from users and providing second line, third line or fourth line technical support, through to a Network Operations Centre for monitoring equipment and network performance. Options include taking all service calls, providing cover out of hours, running a call out escalation service and providing monitoring and reporting capability. This range of support options is available across the diverse portfolio of technology solutions that Telent provides – a single LAN, an emergency service control room or a UK wide network that underpins a mission critical service.

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