Telent Technology Services Ltd have recently installed the new Customer Information System (CIS) mainboard at London Euston station. The contract, awarded by Network Rail in October 2013, also required Telent to provide safety improvements for staff when working on the screens, all with minimal disruption to passengers.
The CIS mainboard comprises 17 screens, is 40 metres long, 2.5 metres high and is located 6m above the concourse. It provides real time departure information to over 71 million people each year. Telent worked with Infotec, Atos Worldline, Heightsafe Systems and Stead & Wilkins, to develop the detailed design which, as well as meeting technical requirements, allowed migration to the new equipment without impacting on Euston’s operational requirements.
Dean Price, Head of Delivery – Station Communications, Telent said, “The project was successfully completed as planned. All partners in the project worked well together to change the displays without any impact whatsoever on the travelling public, or the operation of Euston station.”
Stuart Wyatt, Project Manager – Network Rail said, “Euston station is one of the most important stations on the London North Western Route. The mainboard at Euston provides our railway customers with vital information for their journey. Any disruption in providing this information would have a direct impact to the customers’ experience.Telent has undertaken the changeover from old to new seamlessly, going somewhat unnoticed by the public.”