Technical Service Centre
Our service centre's are manned 24/7/365 by highly trained and accredited staff.
We offer a range of services including incident management, fault management, remote monitoring and fixing, asset condition monitoring and technical customer support.
Our teams will diagnose, and if possible resolve incidents without the need for a site visit.
If the incident cannot be resolved remotely, an accredited, technical expert will be despatched with replacement parts if deemed appropriate. The vast majority of incidents reported to our service centre are resolved without the need for a site visit.
- Accredited Secure Network Operations Centre
- Single point of contact for multiple equipment vendors and technologies
- Proactive monitoring for network operations and security
- ITILv3 service management framework
- Calls handled by trained and accredited staff
- Detailed diagnoses at first point of contact