Controller faults are reported centrally, and the system can send email or SMS notifications to individual users to allow the most serious faults to be dealt with quickly. The ability to remotely interrogate the controller allows an engineer to be forearmed with knowledge of the likely problem and hence increases the chances of a first time fix.
A member of the public’s report of “stuck” traffic lights can be instantly checked without the need to dispatch an engineer.
The system has been designed by engineers experienced in managing and maintaining traffic control equipment and is used by more than 20 local authorities right across the UK.