Control Rooms

Complete range of technology and services for emergency control rooms

Routinely responding to thousands of 999 calls daily, our services provide a dedicated, high standard, fast response service to meet the safety needs of the public.

To technically support the emergency services in the most effective, streamlined way possible, we design, build and install integrated Command and Control information and communication systems. These systems are at the heart of their operations, dependant on multi-channel data communications networks, data-storage and innovative high level IT applications, enabling reliable command and control functionality across large scale operations.

These comprise Wide Area Networks (WAN), enterprise-wide cabling, data-storage and innovative high level IT applications, enabling reliable function across large scale operations.

London Ambulance and numerous Fire and Rescue Services have selected our solutions. We enable effective management and coordination of their front line teams, vehicles and control rooms through our communications, computing and information technologies, which converge seamlessly into their mobile platforms.

Handling of major incidents requires joint collaboration between multiple services. Smarter communication makes the difference between life or death. This further drives our solutions for sophisticated support networks of reliable open line communication with interoperability capabilities. The accuracy and speed of disseminating incident information to appropriate emergency support vehicles and control rooms, provides the crucial, unified operational picture for all involved.

See how our solution can benefit your organisation and improve situation awareness at every level of the command pyramid.

Technical Capabilities

  • Command and Control design, planning, installation, support and maintenance
  • Engineers trained on GD-92 protocol and Firecomms
  • Fault finding diagnosis and rectification of fire service mobilising & communications systems

Customers References

North West Fire Control

As part of a wider community initiative in cost reduction and services improvement, we were required to provide a mobilising solution for Greater Manchester, Cheshire, Cumbria and Lancashire Fire and Rescue Services. The contract, which commenced 2012, requires us to supply, install, commission and provide on-going support of a new Command and Control System with Intergraph’s mobilising and Frequentis’ ICCS technologies.


Metropolitan Police Service

This is a supply, installation and support delivery of the Integrated Communication Control System (ICCS) at the three Metropolitan Police Service control rooms. This project includes approximately 500 working positions and 500 CCI ports across three locations. Using our highly effective Automated Personnel Location System (APLS), we have enabled the mapping of field operative’s locations to the centralised Command and Control system. The system supports some 35,000 officers.


Tyne & Wear Fire and Rescue Service and Northumberland Fire and Rescue Service

Delivering a service across a 10 year period, we are the prime contractor for supply, installation, commissioning and ongoing support for an end-to-end Command and Control system, including Intergraph mobilising system and Frequentis’ ICCS technology. Our responsibilities include all aspects of the joint mobilising system including Station End equipment, mobile data solutions and managed control room services.


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