telent appoints Barry Zielinski as Operations and Service Director

telent Technology Services Ltd (telent), a specialist in the effective operation of the UK’s critical national infrastructure, has appointed Barry Zielinski as Operations and Service Director for its Network Services division. This promotion follows Barry’s successful leadership of telent’s business in the emergency services sector as General Manager for several years.

As part of Barry’s new role, he will oversee telent’s technical resources, pre-sales and customer service contracts, ensuring the effective and successful delivery of ongoing projects and services across telent’s Public Sector, Service Provider, Emergency Service and Defence customers.

With over 20 years’ experience in the public sector, Barry will also manage the integration of service desks and engineering functions across telent’s Network Services division. This will combine expertise and resource from different disciplines with Barry’s experience to enhance telent’s offerings for all customer sectors including the emergency services.

With this in mind, Barry’s appointment comes at a crucial time, as the blue light sector looks to embrace Information Communications Technology services (ICT) to enable the digital transformation of their operations to increase operational efficiency and allow resources to be prioritised towards front line services.

“While each emergency services provider is likely to have different requirements and priorities, many organisations are exploring the benefits of using third-party expertise to complement their own ICT teams and accelerate their transitions to digital maturity,” said Zielinski. “That is why we have developed an Information Technology Infrastructure Library (ITIL)-based ICT Service Catalogue to address the complex needs of today’s emergency services. This approach allows them to select just a single service or group of related services from telent’s catalogue, enabling them to concentrate on what they do best - protecting the public and saving lives.”

Using this catalogue approach, telent has proven experience in helping to enable the digital transformation of Blue Light services, including the successful deployment of a cloud-based infrastructure for East Sussex Fire & Rescue Service (ESFRS) to enable the automation of its paper-based processes.

telent also deliver a range of vital ICT services to Merseyside Fire and Rescue Authority, which range from specialist offerings specific to fire and rescue services through to IT services that organisations of all types depend on, including server and end user support. This is provided by telent’s onsite service desk at the fire services HQ, handling more than 650 IT incidents per month, with 75% of issues fixed by telent remotely, bringing significant cost-savings.

These are just a few examples of how telent is supporting mission critical ICT solutions. Underpinning this is best-in-class service management and monitoring tool sets supporting continuous operational improvements for the emergency services and this is another key initiative Barry will champion as part of his role.

Renowned in his field, Barry has been selected to join the judging panel at the annual APD Control Room Awards 2020 - for the third consecutive year.

Recognising the exceptional and selfless contributions that workers in emergency services and critical control rooms make every day for the public, the APD Control Room Awards are crucial for celebrating these unsung heroes. Every team member, from the police, fire, and ambulance to the aviation and transportation sectors, will have the stories of their life-saving work heard.

"I’m absolutely delighted to be on the judging panel at the awards, they are truly an inspirational celebration of all the fantastic work the control room staff from all fields of the emergency services has achieved, I look forward to celebrating the courage, commitment and hard work of control room staff across the country for the third year running – one of the most memorable events on my calendar"

- Barry Zielinski, Operations and Service Director

Adding to the series of prestigious events on the telent calendar this year, attendees of the BAPCO Conference and Exhibition, the leading public safety communications technology event, will see Barry Zielinski in action and presenting how a partnership-centric approach and by implementation of the latest technologies can support telent emergency services customers’ and their business objectives.

BAPCO will take place at the Ricoh Arena in Coventry, from Tuesday, 10 March until Wednesday, 11 March 2020. Barry will be available for Q&A after the presentation at BAPCO. If you have any questions, please contact

The APD Control Room Awards ceremony will take place on Thursday 5th March 2020 at Jury's Inn Hinkley Island, Leicestershire. For more information, visit

Barry left the Military in 1999 after nine years’ service in the 1st Regiment Royal Horse Artillery, and in that time, quickly reached the rank of Acting Sergeant. During this career, Barry was awarded the Best Gunner award, and for many years, he represented his regiment at both long distance running and rugby.

Having developed strong ICT skills, in 1999 Barry decided to leave the military and joined Marconi in its prime and made the most of the millennium as a Senior ICT Engineer in London. In 2001, Barry helped win Marconi’s first major emergency services' ICT Services contract with Mersey Fire & Rescue Service which, 18 years on remain a key customer with the current contract in place until 2024.

Following the formation of telent in 2006, Barry continued to develop his career with the business, providing critical support services to the emergency services sector, specifically in the Command and Control and Airwave services arena to a national level. In 2015, Barry took on full responsibility for telent’s Public Safety and Defence business as General Manager, which he ran successfully with many emergency services customers.

In spring 2019 Barry was promoted to Operations and Service Director, with responsibility for all engineering functions across the Network Services division including both office and field based technical teams, service centre, network operations centre, logistics, service design team and pre-sales engineering. In this role Barry and his teams support all our customers across Enterprise, Public Sector, Service Provider and the Emergency Services sectors.

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