Merseyrail puts trust in Telent for station information and CCTV maintenance

2 August 2023 – 64 stations in Merseyside are going to benefit from enhanced maintenance and analytics of customer information and security systems.

Following a competitive tender process, Telent and partner AinsCo have been contracted to continue providing maintenance services to Merseyrail for SISS (Station Information and Security Systems) and Fire & Security.

For a minimum of five years Telent and AinsCo will provide proactive, planned and reactive maintenance services for approximately 7000 assets which include Public Help Points (PHPs), CCTV cameras, PA speakers, Customer Information Systems (CIS) clocks, access control, fire alarms, intruder alarms and ticket validators.

Telent and AinsCo will utilise remote interrogation of the systems to support planned and corrective maintenance, pre-empting faults for Merseyrail. 3D scanning technology is being implemented to give Merseyrail accurate, visual asset data for a whole lifecycle view of its assets.


We’ve worked with Telent since 2009 and, after such a long and successful partnership together, we’re confident that they are the right people to help us keep Merseyrail’s stations informative, safe and secure for customers. Telent continue to innovate and implement efficient working practices with their approach to managing our assets and we look forward to another five years of providing value to our customers.


- Michael Jones

Head of Network Development, Merseyrail

The capabilities of Telent’s remote access and field maintenance solution mean that the contract will save an estimated 1.8 tonnes of carbon emissions annually, gained from remote fixes and fewer visits to site.

“We’re delighted to be continuing our longstanding relationship with Merseyrail and AinsCo” said Mike Harten, Head of Operations at Telent. “Merseyrail is dedicated to providing a safe and secure environment for its passengers, and we’re committed to helping ensure that goal is met through an expertise and innovation driven collaboration.”

Telent’s and AinsCo’s field engineers and remote services will provide 24/7 support to Merseyrail.


AinsCo Fire and Security are really looking forward to continuing their partnership with Telent and Merseyrail over the next 5 years, delivering 24/7/365 days maintenance, service and on call support. Our partnership with Telent on this project has helped provide passengers enhanced safety and security, which is the highest priority for Merseyrail and us as providers of the maintenance services.


- Mike Ainscough

Managing Director, AinsCo Fire and Security

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