Trackside

Every day, in all weathers our cable service team are on call, to ensure the railway fibre and copper networks are always working.

Our cable network field force specialise in the deployment, repair and maintenance of fibre optic and copper cable infrastructure across both Rail and Metro environments.

We maintain and support the largest rail and metro-based fibre optic network in the UK. Operating around the clock our cable network services have been carefully developed over several years and we are proud of the extremely high levels of performance and customer satisfaction we achieve.

Our teams are equipped with state-of-the-art fibre optic testing and splicing equipment. Each of our operational vehicles are tracked and managed centrally by the telent Rail incident management and service delivery teams. This ensures optimum service levels are achieved.

Technical Capabilities

  • True UK-wide field force capability
  • Large team of specialised cable engineers
  • Fully equipped teams and vehicles
  • Real-time vehicle tracking
  • 24/7/365 Incident Management
  • Scale to deal with any size of event
  • National UK rail lift and shift agent
  • Project Management and Engineering
  • Network design and architecture
  • Survey and condition assessment
  • Holder of Network Rail Principal Contractor License
  • Stringent QHSE Services and capabilities

Customer References

Level 3

Level 3’s on-rail infrastructure is vital to the UK rail industry as it is used operationally by Network Rail and the vast majority of train operators. The fibre optic network alone spans some 14,000 km and carries vital business-critical services for many UK organisations. As Level 3’s UK maintenance and support partner, we have supported this network day and night since 2009. We also support Level 3’s Railnet voice estate which comprises over 250 PBX and over 40,000 telephony end points. We are also Level 3’s preferred supplier for rail and metro based projects and provide networking and customer provisioning.

TeliaSonera

Since 2011, telent have been providing UK wide support for TeliaSonera’s fibre network and associated equipment rooms. This includes fibre installation work, maintaining their equipment environments, customer provisioning and support from our customer help centre.

Serco, Docklands Light Railway

Our work for Serco on the DLR involves extensive technical and engineering services relating to their fibre optic cable network which carries all operational and control data, including tram controls. telent managed the deployment of new fibre optic cables and seamlessly migrated the business and operationally critical services from old infrastructure to the new network infrastructure.

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Trackside | Rail | Telent

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