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CCTV Request & Download Software for Airports

Streamline CCTV Subject Access Requests with Telent's Cloud-Based System

A secure, end-to-end online management solution that allows users to request, view, and download footage efficiently.

Enhance the efficiency and effectiveness of facilitating Subject Access Requests and meeting business needs for obtaining recorded CCTV footage from across your estate. Eliminate the need for manual downloads with Telent's cloud-based CCTV management system that handles all requests, providing an end-to-end process from request, through footage retrieval, transcoding, editing, to delivering, viewing, and downloading specific and multiple CCTV & surveillance footage through a dedicated case management system.

Online Request Portal

Securely request, view, and download footage from a centralised platform, ensuring quick access to critical video evidence.

Cloud-Based Management System

Seamless access to footage from any location, streamlining the process and making it easier for teams to collaborate and manage requests efficiently.

Advanced Editing Tools

Edit footage to meet specific needs, including automated face detection, redacting faces and masking areas of the footage, which is essential for maintaining privacy and security in airports.

Real-Time Access

Provides real-time access to footage, enabling rapid response to incidents and enhancing overall airport security.

Audit Trail

Maintains a comprehensive audit trail for all footage requests and edits, ensuring accountability and compliance with regulatory requirements.

Seamlessly Integrate with Your Existing Infrastructure

Centralise your footage requests with our cloud-based system, eliminating the hassle of manual downloads at individual locations. This allows for seamless access to footage from any location, streamlining the process and making it easier for teams to collaborate and manage requests efficiently. Our cloud storage is designed to be elastic, allowing it to expand to meet growing demand and accommodate various retention periods. It also provides different resilience options, such as local and geo-resilient storage, ensuring that your data remains protected and accessible at all times.

Advanced Editing and Redaction Capabilities

Telent's solution offers robust editing and redaction capabilities to enhance footage management including tools for automatic face redaction, ensuring compliance with GDPR regulations and protecting personal data. Accessible through a web browser, the system provides a comprehensive set of editing tools, allowing users to focus on specific areas of interest and redact irrelevant parts of the footage, ensuring precise and compliant footage handling.

Customised Case Management Portal

Tailor your experience with custom workflows and interactive dashboards, providing a personalised and efficient system. Designed to adapt to your unique requirements, ensuring that every aspect of your workflow is optimised for maximum efficiency. With the ability to create personalised workflows that match your specific needs and preferences, you can streamline your processes and enhance productivity. The portal supports efficient downloads, enabling you to access and manage your data seamlessly. Whether you're handling complex cases or routine tasks, the RAD Customised Case Management Portal empowers you to work smarter and achieve better outcomes.


Enhancing CCTV Footage Requests for London Underground

London Underground (LU) faced challenges in efficiently facilitating Subject Access Requests and business needs to obtain CCTV footage recorded on the LU estate. To address these challenges, the Request and Download (RAD) Project was initiated with the goal of enhancing efficiency, management, and access to CCTV footage requests. The project implemented a web-based front end, cloud-based elastic compute and storage, and on-premise servers to integrate with the existing CCTV management system, ensuring a seamless and efficient process for handling CCTV footage requests.

The RAD Project's comprehensive approach resulted in significant improvements. With over 15,000 cameras at 272 sites, an estimated 10,000 requests annually, and 1,500 staff users per month, the service is now available to over 3,000 staff members and 500 public users per month. This has greatly enhanced the accessibility and management of CCTV footage requests for both staff and public users.

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