Field Maintenance Services
Our UK Road network relies on technology to keep traffic moving. This requires the quick implementation of appropriate responses should a fault occur. Our technical engineers provide a highly skilled 24/7/365 service that safeguards the reputations of the authorities maintaining these networks.
telent are proud of our reputation as a leading supplier of traffic technologies maintenance services, on both our own and other major vendors product sets. We have created a culture of ownership and responsibility, meaning that we deliver consistent service levels which our clients expect by monitoring and proactively managing.
Our culture of ownership flows down on each contract- every member of the team from our Managing Director to field engineers have clearly defined responsibilities and full ownership of both their internal and customer deliverables.
As customer requirements increasingly move towards ‘output’ based contracts, where we are required to deliver an outcome, for example to ensure the systems operate to a minimum level of availability, a holistic approach to smart management is required.
With UK wide 24/7/365 engineer availability, a very extensive spare parts stockholding held across our comprehensive pan UK depot network, and full supporting infrastructure including a continuously staffed service centre, test beds and system models and 24/7 access to expert engineering technical support , we have the right multi-skilled engineers, with the right parts, in the right place, at the right time. We can improve the reliability of your network and introduce efficient working methods to ensure that you get the maximum whole life cost from your products. Whatever your maintenance requirements, we’ve got it covered by our smart maintenance approach.
We have fully trained engineers across the full suite of multi-vendor traffic signals equipment covering telent own products, including Microsense, and also 3rd party equipment including Siemens, Imtech (Peek), Plessey, AGD, Now Wireless, Clearview, Dambach and Techspan.
Our talent for business continuity provides a certainty of service with a full quality assured delivery and disaster recovery planning and is supported by well-established ties with market leading network providers.
These long standing partnerships have been built on an unrivalled level of service and a strong culture of innovation. telent is committed to continuous improvement through both innovation and investment. Simple initiatives like vehicle tracking have provided more accurate engineer allocation, improved drive behaviour and therefore created financial savings, quicker response times and improved environmental responsibility for our clients.
- 24/7/365 response service
- UK wide coverage
- All engineers are National Highways Sector Scheme 8 accredited
- Remote and site fault rectification
- Consistent service levels
- Spare parts
- Reporting and systems analysis- ‘First Time Fix’
- Business continuity