Reactive Field Management
Today's Service Providers rely on the ability to provide a consistent, unbroken service. This requires the quick implementation of appropriate responses should a fault occur. Our technical engineers provide a highly skilled 24/7/365 service that safeguards the reputations of some of the world’s largest Service Providers.
We have created a culture of ownership and responsibility, meaning that every contract is monitored and proactively managed to deliver the consistent service levels expected by our clients.
Our 24/7/365 engineer availability, supported by a centralised service centre, ensures that should a network fault occur, we have the right multi-skilled engineers, with the right parts, in the right place, at the right time.
Fully integrated end to end systems ensure telent will meet 100% of SLAs. Once a request is received into our Service Centre we will use our Fault Management System to ensure the right engineer and the right part arrive at site. A dedicated service manager is accountable for maintaining service levels, effective issue resolution and a continuous drive for improvement.
We pride ourselves on long standing partnerships with our customers which have been built on an unrivalled level of service and a strong culture of innovation. We are also committed to continuous improvement through both innovation and investment. Simple initiatives like vehicle tracking have provided more accurate engineer allocation, improved driver behaviour and therefore created financial savings, quicker response times, and improved environmental responsibility for our clients.
- 24/7/365 response service
- UK wide coverage
- Remote and site fault rectification
- Consistent service levels
- Spare parts
- Reporting and systems analysis
- Business continuity
- Technology innovation