Technical Service Centre
The telent Service Centre, based in Surrey, provides a range of support for UK and international network and communications industries, including enterprise software applications, emergency services communications, high profile service providers, integrated warehouse logistics systems and rail systems.
Our service centre is available 24 hours a day 365 days a year with full service desk, NOC capabilities, and escalation management.
The team log and manage over 2,500 incidents, as well as receive over 5000 phone calls per month – this naturally creates a vibrant and hardworking atmosphere.
- 24/7/365 operation
- Calls handled directly by engineers qualified, experienced and knowledgeable
- All systems are fully supported and we also offer our Technical Service Centre to third parties as a service in itself
- Up to 65% of reported faults can be fixed remotely
- Detailed diagnoses at the service centre call enable the engineers we send to you to arrive briefed, prepared, equipped and able to fix the problem there and then
Providing voice and data support services across a wide range of the best know Service Providers including BT, Vodafone, Ericsson, Alcatel-Lucent, and Level 3.