Technical Service Centre

Our Service Centre is staffed by engineers 24 hours a day.

Unlike traditional call centres, the person who takes the call is not only able to understand the technical detail of your problem; they will undertake an initial diagnosis of and can often fix the fault online. If they can’t fix it they will despatch a fully briefed engineer, already equipped with the appropriate spares and equipment to fix the fault in a single visit.

Operating to ITIL standards, the service centre provides a range of services including incident management, fault management, remote monitoring and fixing, asset condition monitoring, technical customer support and call centre services. The way we run our service centre provides huge customer benefits including reduced asset failures, faster fixes and ultimately a lower cost asset management service.

Technical Capabilities

  • 24/7/356 operation
  • Calls handled directly by engineers qualified, experienced and knowledgeable
  • All systems are fully supported and we also offer our Technical Service Centre to third parties as a service in itself
  • Up to 65% of reported faults can be fixed remotely
  • Detailed diagnoses at the service centre call enable the engineers we send to you to arrive briefed, prepared, equipped and able to fix the problem there and then

Customer References

Service Providers

Providing voice and data support services across a wide range of the best know Service Providers including BT, Vodafone, Ericsson, Alcatel-Lucent, and Level 3.

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