Ensuring that systems new and old continue to deliver consistently superior function, not only reduces the risk of system failure – crucially important to Service Providers – it also reduces the general running costs and expense of unforeseen asset replacement.
Our highly skilled field force provides industry-leading levels of service to many of the UK’s largest operators. telent engineers are scaled and deployed to be able to install and maintain equipment at any given exchange, rooftop sites and masts in the UK, which means we have an unrivalled national presence.
We provide our customers with a real time transparent view of fault progression and performance by offering support via telephone and / or an internet based interface. Currently our service centre handles over 1,700 faults per month.
Once you’ve engaged our services, we don’t just maintain your equipment. As part of our quality assurance objectives we continually audit and review all of our processes and procedures and incorporate improvements that increase efficiencies and minimise or eliminate risks wherever possible. This continuous improvement drive has matured with our processes over the years.
Planned maintenance is built into every relevant contract we deliver. The efficiencies gained through our preventative activities greatly benefit the operational performance and hence the reputation of our clients.
- Optimising network efficiency
- Nationwide field force
- 24/7/365 Service centre support
- Accredited service engineers
- Asset monitoring technology
- Logistics delivery