Service Providers

Maintenance

Wherever your network is telent has it covered: in the street, up a mast or in your comms room.

With  24/7/365 field engineering coverage, extensive spare part stock-holding held in our comprehensive depot network, a continuously staffed service centre, test beds, system models and access to expert engineering technical support, we have the capacity to get the right skill, with the right parts, in the right place, at the right time.

This infrastructure is managed over our industry leading management systems.

We continually improve the reliability of networks through asset re-engineering or service improvement programmes and continually improve the availability of networks by analysing asset uptime data, monitoring asset condition and using this information to inform the introduction of more efficient working methods and products

Planning Maintenance

Ensuring that systems new and old continue to deliver consistently superior function, not only reduces the risk of system failure – crucially important to Service Providers – it also reduces the general running costs and expense of unforeseen asset replacement.

Reactive Field Management

The telecoms industry relies on its ability to provide a consistent, unbroken service. This requires the quick implementation of appropriate responses should a fault occur. Our technical engineers provide a highly skilled 24/7/365 service that safeguards the reputations of some of the world’s largest Service Providers.

Obsolescence Management

Introducing new assets, systems and software due to obsolescence can be costly and often introduces operational and performance risks. But if something is working perfectly well, why replace it when its life can continue beyond the original manufacturers’ available support, delivering significant financial improvements to our customers.

Logistics

Fundamental to the holistic success of our organisation and at the core of our customer service, our intelligent logistics solution is second to none. It is this that holds everything together. Logistics is central to our entire operations and at a standard that gives us a distinct advantage over our competitors.

Technical Service Centre

The telent Service Centre, based in Surrey, provides a range of support for UK and international network and communications industries, including enterprise software applications, emergency services communications, high profile service providers, integrated warehouse logistics systems and rail systems. Our service centre is available 24 hours a day 365 days a year with full service desk, NOC capabilities, and escalation management.The team log and manage over 2,500 incidents, as well as receive over 5000 phone calls per month – this naturally creates a vibrant and hardworking atmosphere.

Why choose telent for Service Providers?

Flexible

Flexible approach from fully managed to stand-alone services

Expertise

Long-standing expertise in contemporary systems and legacy systems

Highly skilled

Skills spanning network domains from access to transport

Multi-vendor approach

Multi-vendor approach allowing you to couple the best equipment with telent’s superior services

Fast deployment

High-volume network rollout in very short time-scales

Management

Ability to manage complex network migration programs without disruption to existing services

Knowledge

Knowledge of wireless technology and products

Support

Round-the-clock support and maintenance with UK-wide coverage

Speak to a Service Providers expert...

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