As communications and system design specialists, we are able to interface both legacy assets and modern ICT infrastructures with our state of the art monitoring systems. This enables us to implement communication solutions cost effectively and support them with our monitoring, management and maintenance services.
Our 24/7/365 Network Operations Centre interrogate systems and networks remotely, reducing fix times, improving first time fix rates and minimising any service disruption typically seen where an engineer is requiredto attend. When an engineer is required on site, an accurate online diagnosis up-front means they can do so fully briefed and equipped to deal with the problem, resulting in a solution in a single visit. Our service desk engineering team are also on hand to consult and guide clients through queries and other issues remotely, through remote control of their system or desktop environment or simply by providing instructions over the phone.
- Remote preventative maintenance
- Network management and system support
- Real-time monitoring, around the clock
- Trend analysis and performance prediction
- Business driven approach to ensure maximum customer benefit and return on investment