ICT Managed Service

When time really matters, your ICT systems need to work as efficiently as you do. When you outsource your ICT systems to us, you really can take them for granted and concentrate on what counts.

Intelligent systems not only support, but add value to the work you do. Beyond reliability and efficiency, our systems and processes improve the experience of the user to provide an ICT service that is truly integrated with the task at hand. Our systems are carefully tailored to the requirements of their working environment, whether you opt to outsource specific elements or the entire ICT infrastructure. We provide design, build and installation ourselves; network security and data networks, unified communications, data centre, storage, mobility solutions, and ICT application integration. All wrapped up in an ITIL v3 compliant support structure, including 24/7/365 service desk designed for first fix resolution.

An easy to use, streamlined administrative process doesn’t detract from the function it serves, but blends seamlessly into its surroundings, becoming part of the team; we consolidate, rationalise and transform existing systems in order to provide a secure platform, improving the management and availability of information, which can dramatically improve efficiency. Since we all work in the real world, of course we understand it needs to provide value for money, too. Our in-house design and project management teams strive for continuous improvement, meaning your outsourced ICT system continually benefits from innovation and cost savings.

Technical Capabilities

  • Specialist ICT systems: Command and Control, ICCS, Station End (LINK), MDTs
  • In-house expertise in design, build and installations
  • Ongoing support via our 24×7 Service Desk
  • Single sign on user access
  • The server and Data Centre: modern, secure data centre environment
  • Fixed and mobile telephony: Voice, Data, UC
  • Desktop (LINK) and client device support
  • Network and telephony support
  • Server and front-line support and maintenance
  • Demand, capacity and performance management.
  • Ongoing access to continuing innovation and cost savings
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