Public Safety

Maintenance

A comprehensive network of technical resources and services always ready to meet your operational and business challenges.

Our public safety maintenance support service is governed by ITIL methodologies, providing remote and onsite diagnostic and resolution in a wide range of customer environments.

We are accredited to work in challenging and high risk areas such as; airports (airside), rail (trackside), at heights (rigging and mast), power stations, in emergency vehicles, and in other secure environments (SC, CTC, NPPV accreditation).

We offer various service levels that provide affordable service management and technical support across a wide range of technologies. Using our unique framework for providing managed maintenance services, telent provides a range of proactive services designed to optimise your technology investment and maximise the productivity of your people and business.

It’s not just about monitoring; that only lets you know something is wrong and it’s not just about remote access to your systems to troubleshoot issues. It’s about a proactive preventative approach to ICT and communications systems management.

Services include:

  • Security compliance and environment management
  • Server management
  • Security patch management
  • Application usage
  • System auditing
  • Backup and Disaster Recovery
  • Asset management

ICT Outsource

When time really matters, your ICT systems need to work as efficiently as you do. When you outsource your ICT systems to us, you really can take them for granted and concentrate on what counts.

Planned Maintenance

Our years of experience servicing a broad spectrum of industries has instilled us with reassuring confidence in technology support and response, but it doesn’t take experience to realise it’s better to prevent mission critical systems failing. Our level of insight, monitoring and planned maintenance makes us the assured, reliable choice in maintenance.

Reactive Field Management

ICT is an integral component of service delivery in the Police, Fire, and Ambulance sectors, where staff need to constantly access all the information that they require – local, national and international, in a fast and efficient manner, no matter where they are, the time of day or the day of the week.

Technical Service Centre

Our Service Centre isn’t a traditional call centre – the person who takes the call is an engineer trained in the Public Safety environment. They will diagnose, and if possible, fix the fault online. If this is not possible one of our field force engineers will be dispatched, along with the right spares and equipment. We aim to fix the fault in a single visit.

Why choose telent for Public Safety?

Understanding

Unique understanding of the specific safety and operational requirements of the public sector

Expertise

Long-standing expertise in contemporary systems and legacy systems

Management

Fully-managed service approach that will ultimately drive down cost, but never quality

Support

Security-cleared and appropriately accredited engineers providing round-the-clock support

Speak to a Public Safety expert...

Our experienced team will be happy to hear from you. Call us on 0800 783 7761, email us, or request a call back below: