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09.05.11

Telindus chooses telent for field engineering and maintenance services

telent has been chosen by Telindus Ltd, the UK ICT arm of Belgacom, to provide field-engineering services across mainland UK and Northern Ireland.

This new partnership will see telent provide field engineering support and maintenance services for Telindus across a range of technology platforms.

Utilising its nationwide multi-vendor accredited field force – the largest of its kind in the UK – telent will provide Telindus with an enhancement to its existing field engineering force, delivering 24x7x365 field engineering support and maintenance for equipment faults that require an engineer and replacement parts on site.

To facilitate communication with Telindus, telent will also provide a Service Desk for the receipt and management of faults requiring field engineering support, escalation and restoration management, as well as associated logistics and spares holding services.

Mark Hutchinson, Managing Director of Telindus UK stated: “Our key objective is to continue to provide unsurpassed levels of support to our customers in a cost effective way. We believe the service portfolio combined with the scale, breadth and depth of knowledge and commitment from telent provides Telindus with an excellent partner for us to meet our goals. This contract represents the start of a partnership between our two companies where we intend to leverage our combined strengths in an extremely competitive market.”

Steve Faucherand, telent Network Services Managing Director comments: “We are delighted to join forces with Telindus on this contract, and to help them grow their business. This opportunity is testament to the strength of our nationwide vendor independent field-force, which has the skills to support Cisco products as well as equipment from all other leading vendors.”

Mike Toole, Network Services Sales Director at telent added: “We are determined to help Telindus continue to drive value and savings for its customers. Through our scalability, flexibility and our technical expertise, we are able to provide Telindus with support and maintenance services to meet their requirements exactly.”

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