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telent secures fully managed Station Information & Security System Contract

Leading technology company, telent, has secured a 13-year contract with National Express Essex Thameside Trains (NXET Trains), operators of the c2c UK rail franchise, to provide a fully Managed Station Information and Security System (SISS) service.

The contract, which is telent’s second contract of this type with NXET Trains and worth £12.2 million, will see telent fund the upfront purchase of NXET Trains’ SISS Customer Information systems (CIS), CCTV and PA systems, in addition to the deployment of these assets across of all of the franchise’s 26 stations. This agreement is in return for a 13-year franchise term contract during which NXET Trains will pay a fixed monthly fee.

Under the contract, telent will purchase, renew and provide the following additional NXET SISS assets: 893 CCTV Cameras; 117 CIS Screens; 28 PA systems including 555 PA Speakers; 81 Passenger Help Points; 3 telent MICA Station Management Systems.

This agreement will release funds for NXET Trains at the start of the rail franchise, the period during which operating profits are reduced due to franchise mobilisation costs.

Stuart Parker, Group Property and Environmental Director at National Express Group, said: “The telent Managed SISS Service model will ensure our station communications and customer information systems are updated in line with our franchise commitments to the UK Government. It will also ensure they are maintained to the highest possible standards throughout the franchise term. In turn, this will allow us to focus on business critical issues and most importantly, the travel experience of our customers.”

Steve Dalton, Managing Director, telent Rail, comments: “We are delighted to be working with NXET Trains on implementing our fully Managed SISS service, which is focussed on delivering multiple benefits to the franchise and its customers. We are also very pleased to be once again leading the rail sector with this commercially innovative agreement.”

For more information visit: www.telent.com/rail

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Notes to Editors

National Express is a major UK based Global Transport operator best known for their iconic Intercity Coach services connecting cities and towns throughout the UK. National Express also operate Bus, Coach and Rail services in Continental Europe, North Africa, North America and the Middle East.

In 2015, 867 million passenger journeys were made on National Express services.

About telent 

Dedicated to defining the ever-changing digital landscape, telent designs and delivers solutions and services that enable organisations to create, improve and maintain their mission critical communications networks.

Vital in the effective operation of the nation’s infrastructure and at the heart of many of the UK’s and Ireland’s best-known brands, telent operates within various industry sectors including Transport, Service Provider, Public Safety, Defence, Government/Public Services and Enterprise.

telent’s industry expertise and professionalism make the company a partner of choice for organisations at the forefront of the digital revolution.

Clients include BAE Systems, BT, Highways England, Interoute, London Ambulance Service, Merseyside Fire & Rescue, RNLI, Maritime Coast Guard Agency, Metropolitan Police, Network Rail, Sky, Transport for London and Virgin Media.

Additional information can be found at www.telent.com

Twitter: @telent_UK  LinkedIn: https://uk.linkedin.com/company/telent YouTube: www.youtube.com/channel/UCTlAQWx0suel4cdDwLqyN7g

Media Contact

Please contact Cassie Farrar at Zoodikers Consulting Ltd. Telephone: 01892 520 123 or email cassie@zoodikers.com

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