telent continues their long term partnership with Level 3
telent Technology Services Ltd have been awarded an extension to their on-rail telecoms support and maintenance contract with Level 3, formally Global Crossing UK Ltd.
telent have been supporting Level 3 across the UK since March 2009 and have now been granted a multi-million pound 5 year extension to the original contract, ensuring continuity until March 2019.
The Level 3 on-rail infrastructure is vital to the UK rail industry as it is used operationally by Network Rail and the vast majority of train operators. The fibre optic network alone spans some 14,000 km, and carries vital business-critical services for many UK organisations. telent support this network day and night and have delivered exceptional performance over recent years.
In addition to supporting the on-rail fibre network, telent also support Level 3’s Railnet voice estate which comprises over 250 PBX and over 40,000 telephony end points. These services are again vital to the UK rail industry as they are relied upon by Network Rail and many other UK rail industry participants.
Steve Pears, Managing Director, telent Rail, said, “I am delighted that Level 3 have agreed to extend their UK on-rail support contract for a further 5 years. This is testament to the hard work, experience and skills of the telentteams in successfully delivering this vital service to Level 3 and indeed all the rail stakeholders whose businesses rely on these services.”
telent offer unique scale, with their large compliment of specialised rail-based knowledge and skill. Excellent past performance against SLAs combined with a flexible, partnership approach has resulted in the creation of significant added value for Level 3 through high levels of service availability and very low infrastructure repair times.