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23.01.20

telent marks 18 years of providing Managed ICT Services to Merseyside Fire and Rescue Authority

Merseyside Fire & Rescue Authority (MFRA) covers an area of 249 square miles, serving a population of 1.4m across the five metropolitan boroughs of Sefton, St Helens, Knowsley, Wirral  and of course Liverpool.

Having successfully worked with telent since 2001, MFRA knows the difference that having the backing of a trusted partner can make to Information Communication Technology (ICT) services. As the collaborative partnership passes its 18-year milestone, telent remains at its side, delivering vital ICT services and enabling MFRA to concentrate on its lifesaving day-to-day operations. Over this time telent have driven efficiency, expanded and enhanced ICT services and introduced innovations, yet the cost to MFRA of the telent contract has broadly remained the same since 2006.


Background

Based across 23 community fire stations and a number of additional support locations around Merseyside, 642 firefighters and around 350 support and control room staff. With a mission statement of “Safer Stronger Communities - Safe Effective Firefighters”.


Solution

To support MFRA with the challenge of keeping the communities of Merseyside safe, MFRA awarded the ICT Managed Services contract to telent, a specialist in the effective operation of critical national infrastructure.


Benefits

Delivering vital ICT services and enabling Merseyside to concentrate on its lifesaving day-to-day operations. Enhanced ICT services and introduced innovations, yet the cost to MFRA of the telent contract has broadly remained the same since 2006.


Testimonial

“Our relationship with telent means we have a partner that we can rely on in the most demanding of circumstances. As well as having a deep understanding of the blue light sector, telent bring a flexible approach to their service delivery which has proved invaluable to us.”
Phil Garrigan, Chief Fire Officer, MFRA


Read the full case study here

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