Support Contract Management
telent provide support contract management for our customers, proactively managing your partner contract renewals and determining a contract end date, so that you don’t have to track and maintain the support for your hardware and software on a case by case basis.
Managing multiple service and support contracts is a significant business challenge. Agreements often expire unnoticed, leaving vital infrastructure at risk. Automatic renewals mean your business may be paying for support on retired equipment, or missing hardware that has recently being added into the environment. Long-term contracts can be frustrating and inflexible and multiple renewal dates for all your separate service agreements can be difficult to track, monitor and control.
telent provide support contract management for our customers, proactively managing your contract renewals and determining a contract end date, so that you don’t have to track and maintain the support for your hardware and software on a case by case basis.
All your multi-partner hardware and software support contracts are centrally managed, ensuring complete coverage of your environment at the correct service level. Your service levels and assets can be altered and amended at any time according to your needs.
All support is fulfilled by the vendors and we act as contract managers at no additional cost*. Our relationships with vendors, and our knowledge of their portfolios ensures that your hardware and software are covered to the correct levels at the most competitive price.
With a telent Support Contract you can:
Safeguard your infrastructure – with a full review of your existing agreements, proactive support contract management and service levels that flex to match your needs.
Save valuable time – with a single renewal date for all your maintenance contracts and a single point of contact any time you need to make changes.
Spend less – by consolidating all of your support and only paying for what you need. Our support contract management is provided without additional costs*.
telent has over 30 years IT consultancy experience and some of the most qualified technical consultants in the UK. Our aim is to help you get the most from your IT, saving your business time and making it more profitable. Our relationships with our Partners is crucial in providing this service. Our partners trust us, because we are highly accredited and knowledgeable about their products and services. Vendors often wish to streamline their own support contracts and compensate us directly for helping you.
*Hewlett Packard Enterprise support contracts are provided at no additional cost. Support from other partners may vary.