Enterprise

Maintenance

Our maintenance service is more than simply a technical support line - it can mobilise resources to any point of the UK or Ireland.

Governed by ITIL methodologies, we provide remote and onsite diagnostic and resolution in a wide range of environments. We are accredited to work in challenging and high risk areas such as; airports (airside), railways (trackside), at heights (rigging and mast), power stations, in emergency vehicles, and in other cecure environment (SC, CTC, NPPV accreditation).

We offer various service levels that provide affordable service management and technical support across a wide range of technologies. Using our unique framework for providing managed maintenance services, telent provides a range of proactive services designed to optimise your technology investment and maximise the productivity of your people and business.

It’s not just about monitoring; that only lets you know something is wrong and it’s not just about remote access to your systems to troubleshoot issues. It’s about a proactive preventative approach to ICT and communications systems management.

These include:

  • Security compliance and environment management
  • Server management
  • Security patch management
  • Application usage
  • System auditing
  • Backup and Disaster recovery
  • Asset management

Walk In Take Over

Walk in and Take Over (WITO) services significantly empower enterprises and public sector organisations, by providing a single point of management which in turn leads to operational efficiencies and the economies of scale.

Managed Services

As technology grows in complexity, the challenge of optimising performance, managing change and resolving issues becomes increasingly complex to manage in mission critical environments. telent will increase your service levels and manage resources effectively through our managed service, while keeping pace with changing technology and transforming your infrastructure at a time when the balance of cost and benefit is optimised.

Proactive Monitoring

Ensuring that systems new and old continue to deliver consistently superior function, not only reduces the risk of system failure – crucially important to both the businesses relying on effective communications networks – it also reduces the general running costs and expense of unforeseen asset replacement. Our level of proactive monitoring and management makes us the assured, reliable choice for maintenance services.

Reactive Field Management

Communication systems are at the heart of any business and our reactive field maintenance services assure that if you have an issue, our maintenance field force are on hand to minimise any disruption.

Lifecycle Management

We increase the viability of assets and systems through Lifecycle Management, providing notable cost savings to our customers. Replacing systems that are near to the end of the normal product life can be expensive and difficult, often presenting new performance and operational risks. If a system is running without any issues why replace it? We provide Lifecycle management services for assets, systems and software when there is no longer any support available from the Original Equipment Manufacturer.

Technical Service Centre

As business operates 24 hours a day, so does our Service Centre Support. Our team of engineers will remotely diagnose your issue, fix remotely where possible and if not, despatch the nearest Voice, Data or Unified Comms (UC) engineer to your site, equipped with the right spares and equipment for a first time fix. The team handle over 200 incidents per day and provide remote technical management and maintenance services across thousands of customer sites in the Business Services markets, fixing up to 65% of reported faults remotely.

Why choose telent for Enterprise?

Flexible

Flexible approach from fully managed to stand-alone services

Expertise

Long-standing expertise in contemporary systems and legacy systems

Skills

Skills spanning network domains from access to transport

Multi-vendor approach

Multi-vendor approach allowing you to couple the best equipment with telent’s superior services

Fast deployment

High-volume network rollout in very short time-scales

Management

Ability to manage complex network migration programs without disruption to existing services

Design

Strong design and delivery capability across wireless technologies

Support

Round-the-clock support and maintenance with UK-wide coverage

Speak to a Enterprise expert...

Our experienced team will be happy to hear from you. Call us on 0800 783 7761, email us, or request a call back below: