Today's working environments rely upon the provision of unfaltering technical systems and cost effective operating costs. Our Solution Design service delivers quick response systems for information management, data communications networks and telephony solutions.
Our extensive experience of working in mission-critical environments including Public Safety, Government and the Public Sector, combined with our in-depth knowledge, gives us a clear understanding of your working environment, business challenges and aspirtaions.
In Service Management we use the Information Technology Infrastructure Library (ITIL), to align services with the needs of your business. For ICT application design we use both the Agile Unified Process (AUP) and Rational Unified Process (RUP). Additionally for many of our solutions we also use the Solution Delivery Lifecycle (SDLC) method, which provides a full portfolio of solution design skills.
Over the years telent have developed a number of processes that help provide solutions that are able to function at a consistently high standard, responding to incidents in the manner expected of them. Our 24/7/365 technical support, proven experience and vendor neutral approach are essential for the provision of intelligent solutions needed by today's ever changing world.
- Design and Planning
- Strategy and Evolution
- Vendor and technology neutral
- ITIL v3
- AUP and RUP
- telent Solution Delivery Lifecycle (SDLC)
- 24/7/365 service and technical support